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Customer Care and Support

We recognise you should have an on going 'familiar' point of contact with our business. As part of our commitment we will assign a named individual to help you with all your needs. Our customer care personnel will be available to:

Manage your day-to-day enquiries through regular contact and effective communication.
Maximise your system to its full potential.
Escalate any service or support issues you may have.
Provide Application Advice and Problem resolution.
Remote Diagnostics and Access.

We have a proactive approach to improve communication with all our clients to provide us with a better understanding of circumstances and requirements at the earliest stage enabling us to discuss and implement solutions as appropriate. Our aims are to provide you with:

Regular Communications.
Greater awareness of the services available to you.
Up to date information about product updates and changes.
Best support and advice to your requirements, plans and changes.
Our dedicated team of support professionals are on hand to provide you with support and advice both during your implementation and afterwards, when your implementation is complete.

The support team provide you with assistance to get the best from your system, log details of your calls and analyse where the best solutions can be found. Our support team offer support using a combination of the following:

Telephone: 01462 441902
e-mail: support@hrsystems.net
Remote Access
Internet
Onsite Visits

All calls taken are logged and you will be provided with a reference so your call can be tracked at any time.

Our Support Team is available Monday to Friday 9 am to 5 pm.

You can find helpful information in our "How-to" documents and Release Notes

To help us to improve our communication and services, let us know what improvements you would like to see introduced. To do this please click here

"How-to" documents

      Updating Working Patterns in HR Classic

      Instructions on Changing the Transaction Log in HR Classic

      Importing a file into HR Classic

      Managing LGPS Pension Bands and Rates - User Notes

      Updating Working Patterns and Absence Calendar in World Service

      World Service Standard Text File Import

      Instructions for restoring a database in SQL Server 2000